A beige wall with a large black question mark decoration, a cream-colored sofa on the left, and a wooden side table on the right.

Frequently Asked Questions

  • Most orders ship within 2–10 business days, depending on the design, finish, and order volume.

    Because each piece is made to order, we take the time to fabricate, finish, and inspect it properly — no mass production, no shortcuts. If you’re working with a deadline, feel free to reach out and we’ll do our best to accommodate.

  • Absolutely.
    All of our pieces are professionally powder coated, making them suitable for outdoor use year-round — sun, rain, heat, or snow. They’re designed to hold up beautifully in gardens, patios, entryways, and exterior walls.

  • Because each piece is custom made to order, we don’t accept returns.

    That said, if there’s ever an issue due to a defect or shipping damage, we’ll make it right. We stand behind our work — always. Just contact us and we’ll take care of you.

    Learn more about our Return Policy.

  • Quality Metal Works is owned and operated by Quality Machine & Fabrication, a trusted name that has served industry in Northwest Georgia for over 50 years.

    Many of our customers have been with us for decades — from small local businesses to Fortune 500 companies. That kind of longevity doesn’t happen by accident. It comes from consistency, honesty, and doing the job right the first time.

  • We’re proudly based in Northwest Georgia, where skilled craftsmanship, hard work, and community still matter.
    Our shop is rooted in a region with a long manufacturing legacy — and we’re proud to carry that tradition forward with modern tools, precision, and pride in every piece we make.

  • Powder coating is a durable, baked-on finish that’s far tougher than traditional paint.

    Instead of liquid paint, a dry powder is electrostatically applied to the metal and then cured in an oven. The result is a smooth, even, and highly durable finish that resists chipping, fading, rust, and corrosion — perfect for both indoor and outdoor pieces.

  • Absolutely — custom work is our specialty.

    If you can dream it, sketch it, or describe it, we can help bring it to life. From one-off statement pieces to production runs, no project is too big or too small. Just reach out through our contact form and let’s start the conversation.

  • Mounting hardware varies by piece and is designed for secure, straightforward installation.

    Specific mounting details and options are listed on each product page. If you have questions about your space or installation, we’re happy to help before you order.

  • Yes — we ship throughout the United States. Every order is carefully packaged to ensure it arrives safely and ready to install.

  • We’re real people, and we actually answer messages.

    If you don’t see your question here, head over to our Contact Us page and reach out — we’d love to hear from you.