A gold-colored decorative metal piece in the shape of a rose with leaves, inside an open cardboard box with brown packing paper.

Return Policy

We want you to feel confident when ordering from Quality Metal Works. Every piece we make is crafted with care, and your satisfaction matters to us.

  • All of our pieces are custom made to order, which means we’re unable to accept returns for reasons such as change of mind, sizing preference, or color choice.

    That said — we stand firmly behind our craftsmanship.

  • If your order arrives damaged or with a manufacturing defect, we will make it right.

    Please contact us within 7 days of delivery and include:

    • Your order number

    • A brief description of the issue

    • Photos of the item and packaging (if applicable)

    Once reviewed, we’ll arrange for a replacement or repair at no cost to you.

  • If we made an error with your order, don’t worry — we’ll fix it.
    Accuracy matters to us, and we take responsibility when something isn’t right.

  • Because custom designs are created specifically for you, custom or personalized pieces are final sale once production has begun.

    If you have questions before placing a custom order, we strongly encourage you to reach out — we’re happy to help you make the right choice.

  • Orders may be canceled before production begins. Once fabrication or finishing has started, cancellations are no longer possible.

    If you need to request a cancellation, please contact us as soon as possible.

  • If you have questions about your order or need assistance, visit our Contact Us page and send us a message. We’re real people, and we’re here to help.

  • We take pride in what we make and how we treat our customers. If something isn’t right, we’ll work with you to find a fair and thoughtful solution.